It was early in my career. I was swamped with work — something important my Director had asked me to complete. In the middle of that rush, a few candidates had arrived for their interviews. I kept them waiting. My Director walked in, looked around, and asked gently, “Why are the candidates waiting?” I explained, a little defensively, “I’m working on the task you gave me… it’ll take me another half an hour or so.” He nodded, then said something I carry with me to this day. “Never keep candidates waiting. It’s our need — we called them here. It’s our responsibility to honour their time. Never make them wait — not for the interview, not for the outcome. Internal work can wait. A bad candidate experience? That leaves a scar. They may never come back.” He wasn’t angry. Just... clear. And right. That day, something shifted in me. Since then, I’ve followed that lesson to the T. Today, when I see posts asking candidates to "be patient," "be understanding," or "trust th...