First things first. I acknowledge the fact that kind of employment opportunities Customer Care Centers create all over the world. Customer service, especially in the shape of a call-center - is to customers one of the most visible and significant aspects of organizational performance. The potential benefits to a business from providing a consistently high level of customer service include: • Increased sales – more likely to try out other products/services too • Customer loyalty –more likely to be a source of repeat business and to recommend the business to friends and family • Enhanced public image – helps build a brand and provides protection if there is a slip-up in customer service • More effective workforce – satisfied customers help create a positive working environment Moreover it tells what are the pain areas that need to addressed and resolved. So far so good. This unfortunately happens to be one side ...