First things first. I acknowledge the fact that kind of employment opportunities Customer Care Centers create all over the world. Customer service, especially in the shape of a call-center - is to customers one of the most visible and significant aspects of organizational performance. The potential benefits to a business from providing a consistently high level of customer service include: • Increased sales – more likely to try out other products/services too • Customer loyalty –more likely to be a source of repeat business and to recommend the business to friends and family • Enhanced public image – helps build a brand and provides protection if there is a slip-up in customer service • More effective workforce – satisfied customers help create a positive working environment Moreover it tells what are the pain areas that need to addressed and resolved. So far so good. This unfortunately happens to be one side of the story. Let's try and look at it f